Privacy Policy

VIP Car Transfers ("we", "us") respects your privacy. This policy explains what information we collect through https://vipcartransfers.com, why we collect it, and how we handle it. Please review this policy and adapt it to your applicable legal requirements before relying on it, it is provided as a starting template, not legal advice.

1. Information we collect

When you submit a quote request or contact form, we collect the details you provide:

• Your name, email address and phone number;
• Journey details: pickup and drop-off locations, travel date and time, passenger and luggage numbers, vehicle preference;
• Any additional notes you choose to include (for example flight numbers or child-seat requirements).

We do not store this information in a database on our website. Form submissions are transmitted directly to our team by email.

2. How we use your information

• To prepare and send you a quote for your requested journey;
• To communicate with you about your enquiry, quote or confirmed transfer;
• To arrange the service itself (for example, sharing the passenger name with the assigned chauffeur for the meet-and-greet board).

We do not sell your personal information, and we do not use it for third-party advertising.

3. Automatic confirmation emails

When you submit a form, an automatic confirmation is sent to the email address you provide, summarising your request. If you did not submit a request and received such an email, please contact us and we will disregard the submission.

4. Cookies and sessions

Our website uses a single, strictly necessary session cookie. It exists only to keep our forms secure (protection against cross-site request forgery and spam) and contains no tracking or advertising identifiers. It expires when you close your browser.

5. How long we keep your information

Enquiry and booking emails are retained only as long as needed to handle your enquiry, deliver the service and meet legal or accounting obligations, after which they are deleted.

6. Sharing your information

Your details are shared only where necessary to deliver your transfer, for example with the assigned chauffeur or a trusted local operating partner for your route. All parties are required to treat your information confidentially.

7. Your rights

Depending on your location, you may have the right to access, correct or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at info@vipcartransfers.com.

8. Security

We take reasonable technical and organisational measures to protect your information, including secure form handling, encrypted email transmission where supported, and restricted access to booking correspondence.

9. Children

Our services are booked by adults. We do not knowingly collect personal information directly from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its revision date.

11. Contact

Questions about this policy or your data? Contact us at info@vipcartransfers.com.